Last Updated: October 21, 2022
Your privacy is critically important to us. At UpSavvy, we have a few fundamental principles:
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
- We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
- We help protect you from overreaching government demands for your personal information.
- We aim for full transparency on how we gather, use, and share your personal information.
Who We Are and What This Policy Covers
- Our website (UpSavvy.com);
- Our UpSavvy products, services, and features that are available on or through our websites;
Information We Collect
We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better. We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us directly. Here are some examples:
- Basic account information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a UpSavvy.com account to provide an email address and password, along with a username or name. You may provide us with more information — like your address and other information you want to share — but we don’t require that information to create a UpSavvy.com account.
- Payment and contact information: If you buy something from us, we’ll collect information to process those payments and contact you. If you buy something from us or if you pay fees to a person or business through their UpSavvy.com site, you’ll provide additional personal and payment information like your name, credit card information, and contact information. We also keep a record of the purchases you’ve made. You may also provide us with financial details to set up a payments integration, like the email address for your Stripe or PayPal account or your bank account information.
- Content information: You might provide us with information about you in draft and published content.
- Communications with us: You may also provide us with information when you respond to surveys, communicate with our support staff about a support question, post a question in our public forums, or sign up for a newsletter. When you communicate with us via form, email, phone, UpSavvy.com comment, or otherwise, we store a copy of our communications (including any call recordings as permitted by applicable law).
- Job applicant information: If you apply for a job with us you may provide us with information like your name, contact information, resume or CV, and work authorization verification as part of the application process.
Information We Collect Automatically
We also collect some information automatically:
- Log information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services.
- Usage information: We collect information about your usage of our Services. For example, we collect information about the actions that site administrators and users perform on a site using our UpSavvy.com. We also collect information about what happens when you use our Services along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, get insights on how people use our Services so we can make our Services better, and understand and make predictions about user retention.
- Location information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (like when you post a photograph with location information) if you allow us to do so through your mobile device operating system’s permissions.
- Stored information: We may access information stored on your mobile device. We access this stored information through your device operating system’s permissions. For example, if you give us permission to access the photographs on your mobile device’s camera roll, our Services may access the photos stored on your device when you upload.
Information We Collect from Other Sources
We may also get information about you from other sources. For example, if you create or log in to your UpSavvy.com account through another service (like Google) or if you connect your account to a LMS service, we’ll receive information from that service (e.g., your username, basic profile information, class list) via the authorization procedures for that service. The information we receive depends on which services you use or authorize and what options are available. Third-party services may also give us information who are not yet our users.
Data retention & deletion policy
All data is to be retained for 5 years unless it is removed, in which case it will be deleted from UpSavvy storage within 6 months. Data removal can be requested by contacting UpSavvy support.